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SHIPPING, RETURNS & FAULTY ITEMS

FREE SHIPPING Orders over $99*

(orders less than $99 ship at a flat rate of $9.99*)

*We currently ship to the mainland United States plus Alaska and Hawaii. If you are placing an order from AK or HI, kindly contact us beforehand to get an accurate quote for shipping cost as it will vary. 

 

ORDER PROCESSING

Orders are shipped from our workshop in Massachusetts, Monday to Friday excluding holidays and weekends. Items typically leave our workshop 2-3 days from the order date, unless otherwise specified.

SHIPPING METHODS

We ship our orders via UPS Ground, Fedex Ground or USPS. If you need a shipping upgrade just contact us via email and we will give you a quote for the exact cost of shipping.

DELIVERY TIME

Orders are typically delivered 5 - 10 business days travel time from the ship date. If you would like to expedite the shipping and delivery time just let us know (additional shipping fees apply for expedited shipping.)

PAYMENT METHODS

We offer several convenient payment options. You can shop and pay online through our secure checkout using any major credit card (Visa, MasterCard, Discover, or American Express). You can also pay online with PayPal. Our PayPal orders are processed directly through PayPal, while credit card orders are processed through Shopify which is very secure, discreet and is PCI DSS compliant. PCI DSS (The Payment Card Industry Data Security Standard) is an information security standard for organizations that handle credit and debit card information.

Alternatively, you can place an order by calling us at 978-793-2040 and our customer service team will be happy to process your order over the phone via credit card. 

30 DAY RETURNS - Simple and Hassle Free

We want you to be delighted doing business with us. If you change your mind or the product is not everything you hoped it would be, don't worry. You may return an item for a refund of the merchandise total within 30 days of delivery. All you need to do is contact us within 30 days and we will make arrangements. After you contact us we will send you a shipping label to make the whole process easy and simple for you. Items must be shipped in original packaging to prevent damage. Please note, if you return an item the return shipping costs will be deducted from your total refund amount. 

REFUNDS

Once we receive the returned product(s) in acceptable condition, we immediately process a refund for you. After the process is completed, we will send you a refund confirmation e-mail and you can expect your refund to be reflected in your account within the next 10 business days.

FAULTY ITEMS

Although our standard for quality is uncompromising, there are rare incidents when products break in shipping or make it through quality checks without getting stopped. Don't worry, we'll take care of it quickly and hassle free! If your item is received in damaged or nonworking condition, just email us a photo of the damaged item and we will ship a replacement to you. Please contact us within 72 hours so that we can file a claim with the shipping company.

 

If you have any further questions about our shipping and return policies, please contact us via email or call 978-793-2040.

 

Thank you!

Gracefully Restored Team

 

gracefully restored lighting and home decor