QUESTION: Do you have a store near me?
ANSWER: We do have a brick and mortar store! It is located at 76 Main Street in Hopkinton Massachusetts. Our hours are Tuesday - Thursday 10am - 2pm, Friday & Saturday 10am - 5pm and we are closed on Sunday and Monday. Please contact us for more information.
QUESTION: Why shop with Gracefully Restored?
ANSWER: Gracefully Restored has created a diverse offering of lighting and home decor products. We have developed a collection of on-trend farmhouse, rustic and shabby chic products, many of which are created by owner/artist Sue Conroy and offered exclusively at Gracefully Restored.
Our customer service is the best in the home lighting and home decor industry. To help meet your needs, we employ a design team of experienced professionals trained to help guide your decision when purchasing something for your home. Our entire team of specialists is prepared to provide you with the knowledge and expertise needed to help you decide which pieces will work best for your home.
Finally, our quality is unrivaled! We provide top of the line quality at economical prices. Please take a look at our customer testimonials to find out what other customers are saying about their experience with Gracefully Restored!
QUESTION: Do you have coupons or special offers?
QUESTION: How will my order ship?
ANSWER: We ship all of our products via UPS Ground transportation. If you would like a shipping upgrade please contact us and we will provide you with a price quote for the exact cost.
QUESTION: How long will it take to get my product?
ANSWER: The estimated amount of time it takes from the time the order is placed to actual delivery is anywhere from 5-7 business days. Please note that these are estimates. Also, if order is shipping directly from manufacturer, delivery could be up to 4 weeks. We do everything in our power to ensure products arrive as quickly as possible, but these times may vary depending on season, weather, or manufacturer backlog. Also, due to some special situations, custom finishes, or other back-order issues, an order may occasionally take longer than expected. We will communicate any delay to you as soon as we become aware of it.
QUESTION: What are your payment options?
ANSWER: We offer several convenient payment options. You can shop and pay online through our secure checkout using any major credit card (Visa, MasterCard, Discover, or American Express). You can also pay online with PayPal. Alternatively, you can call us at 978-793-2040 and our customer service team will be happy to process your order over the phone via credit card.
QUESTION: When will my credit card be charged?
ANSWER: When you place your order through our website or over the phone, your card will be charged in full when the order is submitted. There will be no money due at the time of delivery as all orders will be paid in full in advance of shipping.
QUESTION: How do you protect my information?
ANSWER: We take the security of all personally identifiable information associated with our customers and visitors very seriously. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit and debit card information. Gracefully Restored's website is PCI DSS compliant.
We maintain the data that you provide us, along with a record of your purchases, in a secure database. We NEVER sell or share your data or information with any third party, nor do we buy customer information from third party vendors. We may send you promotional emails about products, special offers, services or events we believe may be of interest to you from time to time. You can easily opt out of these emails at any time.
QUESTION: What is your return policy?
ANSWER: Please refer to our Return Policy for further details.
QUESTION: What if my item arrived damaged?
ANSWER: Each package should be opened and inspected upon arrival. You must contact us within 72 hours to report faulty items by submitting a Damage Claim.
Although our standard for quality is uncompromising, there are rare incidents when products break in shipping or make it through quality checks without getting stopped. Don't worry, we'll take care of it quickly and hassle free! If your item is received in damaged or nonworking condition, just email us a photos of the damaged item and the box that it arrived in. You must save all boxes and packaging from these damaged orders until we let you know it's ok to discard them. Please contact us within 72 hours so that we can file a claim with the shipping company. If possible, we will ship a replacement to you. If said item is no longer available a credit will be issued to you.
QUESTION: Do you sell to the trade (designers, architects, etc)?
ANSWER: We have a simple and straightforward trade program that makes shopping with Gracefully Restored as a trade member easy and beneficial! Please contact us for more details and we will send you our one page registration form, short list of requirements, and complete list of benefits.